Refund and Returns Policy

Last updated: August 5, 2026

We want you to love what we stitch. If something isn’t right, here’s exactly how returns and refunds work at Kimnim.

Ready-made items

Our standard embroidered tees, patches and badges can be returned within 30 days of delivery for a refund or exchange. Items must be unworn, unwashed and in their original condition. To start a return, email [email protected] with your order number — we’ll reply within 2 business days with the return address and instructions.

Custom and personalized items

Because custom pieces (names, logos, pet portraits, custom patches) are made just for you, they can’t be returned for change of mind. That said, you approve a free stitch preview before we ever start sewing — and if your custom item arrives damaged, defective, or different from the preview you approved, we will remake it or refund you in full. Just send us a photo within 14 days of delivery.

Damaged or wrong items

If anything arrives damaged or you received the wrong item, email us a photo within 14 days and we’ll make it right with a free replacement or a full refund — no need to ship the item back.

Refund processing

Once we receive your return (or approve your photo claim), refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer, it may take a further 3–10 business days to appear on your statement. Original shipping costs are refunded when the return is due to our error.

Return shipping

Return postage for change-of-mind returns is paid by the customer. We recommend using a tracked service — we can’t refund parcels that don’t reach us.

Questions?

Email [email protected] — a real person reads every message.